Hi Katherine, I had a similar situation as well. My manager find the email notification irritating cause she been receiving email each time helpdesk save a ticket. Since she is part of the Support Group and she need to see the case in AR User, so I just simply set her notification method in People Form to none instead of email. Eversince then, she do not complain anymore. No email sent to her from now on. If she want to know any info, she just got to log in to AR user tool herself.
Hope this helps. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Friday, 08 December, 2006 03:48 To: [email protected] Subject: Re: Question about Groups You just described my situation exactly. They have infact put a ban on their use of Remedy until this is fixed. I am about to use the sharp implement on myself. Your last line sums this situation up my problem correctly. On Dec 7, 11:39 am, Rick Cook <[EMAIL PROTECTED]> wrote: > Hmmm...several suggestions come to mind, most of which involve the creative > use of a pen or other sharp office utensils. But seriously... > > The easy way would be to disable the filters that send out the > notifications, and make copies of them with this group exempted from the Run > If qualification. Not exactly recommended process, but it would get them > off your back. > > The more difficult (but proper) way would be to get your manager to tell > their manager to have his/her people use the product as intended, or they > can find budget for your time to make the necessary modifications to the > system to accommodate them. That would put a stop to that nonsense right > then and there, if only more managers were willing to do that. > > Rick > > On 12/7/06, Heynewgirl <[EMAIL PROTECTED]> wrote: > > > > > > > > > I have a problem that many of you might find easy. But I am stumped. > > In my environment we do not have queue managers. All the tickets go > > thru the help desk. In late August I loaded 6.3 onto a new server. > > When we were running our previous version ( 5.5), rules were turned off > > so that basically anyone could assign tickets to any group or any > > person. Now that we have 6.3 we are using the system basically the way > > it should. So I have this group that is complaining about this entire > > situation. They are not in Helpdesk but are demanding that they be > > able to submit tickets to other groups but do not want to get the > > "spam". All of our other users who use the tool get all the email's > > and if they dont want them then they just set a rule on their email. > > Not this group. Soooo ...sorry this is boring huh...ok i will hurry. > > So I added them to one of the main groups that we have and the manager > > said that that would do. She just 1. doesnt want to get any email > > from this group. 2. does not want to show up in the new groups > > dropdown.. 3. continue gettting email from her own 2 groups. whew..... > > So... do you think anyone can give me some guidance... > > > Thanks > > Katherine > > > ___________________________________________________________________________- ____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > the Answers Are"________________________________________________________________________ ___-____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text -- Show quoted text - ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
