Hello, We are facing very serious problem regarding adding attachments with helpdesk ticket. Some attachment files create problems while saving tickets because of attachment name. If any file name having any special character, space, numeric value then such type of attachments give error while saving ticket: "Cannot open Catalog;Messgae number= 106 ARERR(106)" . As we replace these characters with alphabets, it works fine.
Attachments are used by our large community of users and very frequently. Sometime user is not able to contact us regarding this problems. Every time, we can not suggest this workaround to our users. So this problem is becoming very critical for us. Could you please suggest any permanent solution for this problem, if you have. We are using HD 6.x,ARS 6.3. Thanks & Regards, Tarun _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
