Re: AR Email HTML Template

Wed, 15 Nov 2006 02:21:29 -0800

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Ok got it. Thanks Brian.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, 15 November, 2006 17:49
To: [email protected]
Subject: Re: AR Email HTML Template

**

Hi,

 

If the template is specific to that email, then you will need to specify it as part of the filter. If however the template is generic, like a header format with company log etc, that you want on every email, you can specify this in the configuration record for outgoing emails. Then you wont need to amend your filters at all.

 

I hope this makes sense.

 

Brian Bishop

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: 15 November 2006 02:22
To: [email protected]
Subject: Re: AR Email HTML Template

 

Hi Brian,

 

I did this way later in the evening yesterday and yeah it works. However i only do it in the filter HPD:HPDNotifyAssignee01

I got many other filters. So must I do the same for the rest of the notification filters? Call the template in the content as well?

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, 14 November, 2006 18:11
To: [email protected]
Subject: Re: AR Email HTML Template

**

When using templates and specifying fields from the form in the template, you must ensure you select those fields under the Include Fields option in the email filter. I find it easier to set this to all then you don't have to keep going back to it if you add another field to the template.

 

Brian Bishop

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: 14 November 2006 05:41
To: [email protected]
Subject: Re: AR Email HTML Template

 

Hi Caissie,

 

I'm having the same issue as well so I did try your html template. However, I'm having problem displaying the field in the template. I had included the template in the template form, n the email footer template. I had restarted the email engine and simulate a case but the fields were not reflected.  Is there anything that I had miss out? L

Can I send you a separate email on the screen shot?

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dan Caissie
Sent: Monday, November 13, 2006 1:24 PM
To: [email protected]
Subject: Re: AR Email HTML Template

 

I'm willing to share.

Have fun.

 

Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT 06241

(860) 779-2800

Ext: 32380

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