Re: Question: Group Name / Employee Name Change in CSS Time Out

[Peter Romain]

** I think you’ll find that this is a server caching issue.   Changes to groups cause the server to recache and it’s this that’s causing the timeouts.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: 08 November 2006 16:18 To: arslist@ARSLIST.ORG Subject: Question: Group Name / Employee Name Change in CSS Time Out   ARS 6.3 P16 CSS 5.0.1 SQL Server 2000   Has anyone had experience updating group names when there are a lot of assigned issues against those groups?  When set up, our group names included the phone number suffix to make it easy for the agent to contact that group as needed and when transferring issues.  Because phone numbers change, these group names need to be updated occasionally.  We’re now receiving time-out messages from the server when we try to update some of the names.  Although you get a message stating the change was accepted by the server and will generally succeed, it never does.   For example, I have a group with 149 assigned issues.  I can’t update the name through the customer support admin interface without it timing out.  A name change for a group with less than 100 issues generally succeeds.   I’ve tried changing time-out limits in various places with no success.  Short of reassigning all of these issues to another group, updating the name, and reassigning them all back, does anyone have a work-around or know where the time-out limit for this process exists?  My assumption is workflow is going through all of these issues to update the group name…   //SIGNED// CRAIG J. CARTER __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___