Re: Support site - something I actually like!

[Siti Hawa Bee SHAIK FARID]

** Hi Joe,   What is your support contract response? If it's continuos, the response will be immediate. If it's Basic, then it should be within 24hrs. Call you're the account manager who is handling your contract. Highlight to he/she about it and he will assign to work with you temporarily to resolve your problem.   Cheers, Hawa   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, 08 November, 2006 10:08 To: arslist@ARSLIST.ORG Subject: Re: Support site - something I actually like!   Maybe I didnt tell you the whole story.. I try to login, it doesn't even display my home page where I can switch those support ID's to use one of an existing project that I'm working on..   It asks me to contact Remedy Support.. I mailed them, have yet to hear from them and its been a week or so since I mailed them regarding it.. I think calling them is in order.. Try calling support when you do not have a Incident ID to report a new problem. Its not the best experience you would have unless you love their music they play while you are on hold for about 40 minutes!   Rgds   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey.   ----- Original Message ---- From: Rick cook <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, November 7, 2006 10:24:57 PM Subject: Re: Support site - something I actually like! ** You should be able to click on the "My Support Profile" button, and add/change/remove the Support ID (temporarily) there.  I have been trying to get Support to change my default one since they screwed up the site - we're still working on it...   Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, November 07, 2006 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Support site - something I actually like! ** How do you do that?   If I try to log into my account it says that I have no contract though I am on a new site now with support.. I had just the opposite opinion that you do and I thought it sucked they disallow me to login when the default account had lost support when I do have other accounts on my name I have done projects for that are still supported by BMC..   Is there anyone I can call from Support to have them rectify this???   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey.   ----- Original Message ---- From: Rick Cook <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, November 7, 2006 8:36:06 AM Subject: Support site - something I actually like! ** In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.   As a consultant with many current and former customers, I like having the ability to look at all of the tickets that I created, regardless of the customer for whom I created them, all in one table.  It's still certainly not how I would build a support site, but I do like that one feature.  I like the ability to switch between "my" tickets and the current customer's tickets.   So would I ruin the praise if I mentioned, in a completely unrelated way, that even a blind squirrel finds a nut occasionally?  8P -- Rick Cook   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___