I can say what doesn't work - having large number of groups and using solely groups to differentiate _work assignment_, excluding Region/Site/Department, Category/Type/Item, and Skills.
Or put another way, I'd recommend leveraging C/T/I, R/S/D, and Skills in addition to group for work assignment. Once users get in to the habit of only using the group name, it's difficult to change. -Brian ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, May 10, 2006 8:00 PM To: [email protected] Subject: Group Definitions and Best Practices ** Hi All, I'd like to hear from anybody what their opinion is regarding Remedy Best Practices regarding Group definitions. In particular an International Enterprise. I know what the tried and true, as well as recommended practices are, but would like to get some input about what works for different deployments. Thank You, Chris Doble Mobile:949-533-5346 Email: [EMAIL PROTECTED] Web: http://www.aisconsulting.net __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
