Another strategy I've used is to make the Status field read-only, and have other actions like buttons change the Status when all the conditions are met, and for the correct permission groups. Using Active Links gives you that flexibility and control. It would not be simple to change Help Desk to that functional model, but it could be done. The only way I know that you could only display the next valid value is to use another field. The problem is that what if there was more than one valid new state?
Rick ________________________________ From: Action Request System discussion list(ARSList) on behalf of Munoz, Alvaro Sent: Mon 4/24/2006 8:10 AM To: [email protected] Subject: Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Just wondering, is it possible to display in a drop-down menu only the status another status can change to? If you have defined 10 status but for example from "new" you can only change to "assigned", is it possible if the actual status is "new" to display only the "assigned" status? Regards, Alvaro -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Linda Blomberg Sent: lunes, 24 de abril de 2006 16:56 To: [email protected] Subject: Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Hi, We have a form called State Transitions that say if it is valid or invalid for a ticket to move from one status to another. We then have an active link that runs on our Helpdesk form that checks the validity. We only allow experts to change a ticket to resolved, but not to closed. We have escalation that changes a ticket to a status of closed. Its is one form and one Active link if you would like me to send it to you. We are running ARS 6.3, MidTier 6.3, We have a homegrown Helpdesk form, but we are told it is very similar to Remedy's Helpdesk. Linda Fermi National Accelerator Laboratory [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Deb Harmon Sent: Monday, April 24, 2006 9:19 AM To: [email protected] Subject: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Hi, Currently Running: ARS 6.0, MidTier 6.3, HelpDesk 5.6, HPUX11.i, Oracle 9i,Version 2 Requesting To See if anyone has workflow to lock down user's/technicians ability to change the Status from New/Assigned/WIP directly to Status of Closed. Thanks ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
