Re: AR Server Failing and will not restart

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: AR Server Failing and will not restart

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Abdullah:

 

It appears that stopping the Administrator tool caused a problem with the arserverd process that it could not recover from.  This caused the arserverd process to terminate abnormally and then it restarted.  I would restart the database synchronization process, but not close out the Administrator tool until the process completes.  This may take several hours to over one day depending on the load on the ARS server system and the number and sizes of the schemas installed on your system.

 

James McKenzie

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Abdullah Baytops
Sent: Thursday, April 20, 2006 6:05 PM
To: arslist@ARSLIST.ORG
Subject: AR Server Failing and will not restart

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Good Evening Listers,
        I was performing a database synch using the Remedy admin tool and I closed the window out for the administrator tool, in which the window froze for about 1 minute.  When it did unfreeze and the window did close I was unable to access Remedy through the Admin tool or the user tool.  I would receive an error stating Misc.tli error.  After checking the AR log files I found he following messages:

Attempting to terminate the server process /arserverd

AR Server terminated when a signal exception was received by server (ARNOTE 20)

I tried to restart the arserver in which it failed also several times

Any input is better than where I am right now.......

Current Environment
Server: Red Hat (Linux)
Database: Oracle 9.0
Remedy ARS 6.3
Helpdesk 6.0.0

Abdul P. Baytops
Email: [EMAIL PROTECTED]

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