From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, April 19, 2006 12:00 PM
To: [email protected]
Subject: Remedy BRIE Process did not shut down on ARSystem stop
We experienced a problem this morning on one of our
Remedy 6.3 servers where connection was lost to the database.
The database went down in actuality this morning for 6 minutes
and then came back up.
We have a Unix service
that checks for the application to be up and if it is not it stops and restarts
Remedy by executing the arsystem stop and arsystem start.
We found this morning that the stop of arsystem did
not bring down the BRIE process on the server.
When I contacted Remedy they indicated they have bug on this issue and a
workaround that might work for us.
A while
back we experienced an issue like this when we were setting up our development
server and we noticed multiple BRIE processes and applied their same workaround
code but it didn’t seem to work.
<<BRIEarconffix.txt>>
Has anyone else experienced this same kind of
issue and found a way to correct it?
Thanks
Peter
Lammey
ESPN MIT Technical Services &
Applications Management
860-766-4761
