ramabadran seshadri iyengar has invited you to join ITIL/ITSM: ------------------------------------------
I am inviting you to join ITIL/ITSM, a Groupsite that was created utilizing the CollectiveX platform for groups. This Groupsite will enable us to share, network and coordinate our efforts. All information provided through this platform is maintained for the use of ITIL/ITSM members. Please click the link below so you may quickly and easily participate in ITIL/ITSM. Signup is simple and takes less than a minute. “We teach people to pass the Foundation exam … we help prepare them to pass the Manager’s exam” DIYmonde's Service Manager’s course is offered directly and through a number of specially chosen, high quality Delivery Partners. The course tutors have extensive experience in ITSM implementation. They will, therefore, present an extremely knowledgeable and practical perspective of what is achievable, and how employees respond to and are likely to be affected by proposals for improvement. All tutors hold the Manager’s Certificate in IT Service Management, including several with a mark of Distinction. The Service Manager course is not divided into the traditional Service Support and Service Delivery modules as we believe that is a very artificial representation of IT Service Management. In implementing ITSM best practices all of the processes must be considered for their contribution to a Continuous Service Improvement Program (CSIP). Experience has taught that concentrating on single processes or, for example, on Service Support rather than Service Delivery, does not bring true success as it denies the strong interdependencies between all of the processes. What this course teaches is an intensely practical and pragmatic approach to service improvement within a framework that encompasses every IT activity and the relationship of those activities in support of the customer’s business processes. This eleven (11) day course is divided into two five (5) day sessions and an exam preparation day. We believe that revision of the course material is essentially a student responsibility but that preparation for the exam to ensure that no marks are needlessly lost or wasted is a tutor obligation – so that is what we try to ensure. Week 1 covers the ITSM framework, achieving change, preparing for a CSIP, Service Level Management, the Service Desk, Incident Management and Problem Management. Week 2 examines Availability and Security Management, Configuration, Change and Release Management, Finance and Capacity Management and IT Service Continuity Management. The Exam Preparation Day, normally scheduled just prior to the exam, concentrates on analyzing the exam case study in order to prepare the student for the possible question set by the exam board. The entire course is based on a comprehensive case study which has been carefully constructed to represent a typical IT services organization and its customers with all the expected strengths, weaknesses, opportunities and threats. Throughout the course, including the time that delegates spend on practical group exercises and individual practice exam questions, attendees are encouraged to place themselves inside the case study organization and adopt the managerial role under discussion. In this way, they not only get a strong sense of what it is like to be a process manager but are able to draw on all their previous experience and contribute positively to the discussions and learning. In preparation for the exam, delegates will answer ten (10) case study based practice questions during the course. These are marked and commented on to exam board standards. Delegates are also supplied with detailed advice on how best to analyze exam questions and structure the answers. The inability to do this well is a major contributor to exam failures. A further twenty (20) questions are supplied and delegates are encouraged to attempt as many of these as possible prior to taking their exam. If requested to do so, the tutors will also mark and comment on these. Sincerely, ramabadran seshadri iyengar Accept the invitation from ramabadran seshadri iyengar: https://ITSM-ITIL.collectivex.com/t/ci/1248056/accept/archive%40mail-archive.com?invite_source=invited Decline: https://ITSM-ITIL.collectivex.com/decline/archive%40mail-archive.com ------------------------------------------ (c) 2006-2009, Powered by CollectiveX
