Greetings,

Someone at work brought this one to me, and I thought I would put the 
question out there and see what others do/think about this.

We have a deployment tool which early on transformed itself into a local 
development environment management tool as well (it provisions a VM 
according to the configuration and requirements of a project, which can me 
modified at any time using a configuration file). Works fantastically well, 
but unlike system managers, developers don't want to care about error 
cases. So for required configuration, we go check the data wherever a 
default is not possible, and print out a human-readable error with some 
details. However, it happens sometime that the failure is due to a bug in 
the playbook, or to some manual modifications a user has done on his 
machine, and so on.

My question would be: is there a proper pattern to print out human-readable 
errors which would be oriented to a customer and not to someone doing 
deployments and operation for a living? I am thinking of pushing the tool 
itself towards less and less technical people (for all sorts of reasons), 
so for me it would be nice if we had a way to, say "This error should never 
happen, contact operations" or "This my be caused by a network connectivity 
problem. Check your internet connection, and please try again" when you try 
to download something and it fails. I can imagine that the ability to 
create generic error messages would also come handy.

Cheers!

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