Most recent update: +113 downloads, -131 active installs.  Numbers just
don't add up.  I would not think by chance that this would happen,
consistently over a 4 day period when a months worth of data says that both
the downloads increase as well as the active installs.  So far I've lost 16%
points and I've gone down over 20 positions in the popularity list.  Is my
application just all of the sudden performing very poorly even though I
consistently get 4 and 5 star reviews?  Or is there something going on with
the stats?

Could anyone with any knowledge about this please respond?


On Mon, Dec 21, 2009 at 10:01 AM, TreKing <[email protected]> wrote:

> I noticed a drop as well (at least 10%) but ... the ACTIVE / TOTAL ratio is
> now actually accurate as far as I can tell.
>
> Maybe they just adjusted their stats to only count ACTIVE once the user has
> exceeded their refund window and can no longer get a refund?
>
> If you have a large volume of sales on a daily basis this would explain
> your totals continuing to increase (and therefore your percentage decreases)
> but the active count stays put until the sales are finalized.
>
> Of course, this is just guessing. It would definitely be nice to have an
> official word from the Goog.
>
>
> -------------------------------------------------------------------------------------------------
> TreKing - Chicago transit tracking app for Android-powered devices
> http://sites.google.com/site/rezmobileapps/treking
>
>
>
> On Mon, Dec 21, 2009 at 8:32 AM, Greg Donald <[email protected]> wrote:
>
>> On Mon, Dec 21, 2009 at 8:16 AM, Justin Giles <[email protected]> wrote:
>> > Well, after the update over night my active installs didn't decrease at
>> > least.  I'm still missing 15% from what I had 3 days ago (and averaged
>> over
>> > a month prior).
>>
>> At this rate I'll have a zero retention rate in a week, including all
>> the buyers.  I find it really difficult to believe everyone who ever
>> bought my app is now suddenly choosing to uninstall it, at a steady
>> rate of a few percent per day.
>>
>> Is anyone at Google looking into this?
>>
>>
>> --
>> Greg Donald
>> http://destiney.com/
>>
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