*Share Resume to [email protected] <[email protected]>*
*Job Title: R&D EU Informatics Service Manager*
Duration: 12+ Months
Location: Basking ridge, NJ
Remote Work(Y/N):- Y for time being, but need the candidate to locate
nearby Basking ridge, NJ.
VISA: USC, GC, GCEAD, H4EAD, H1B Only
*Job Summary:*
The EU Informatics Service Manager is responsible for all Informatics
Service Operation, Support and Delivery outcomes globally and is tasked
with ensuring that Informatics Services provide optimum business value with
minimum service disruption, optimized operational cost/performance and
maximized customer satisfaction.
The EU Informatics Service Manager is a senior member of a technology
management team with focus on Daiichi Sankyo’s R&D employees and
consultants, who reside in Europe, and who report directly or indirectly to
managers within DSI, and across all global informatics service domains
including Service Strategy, Service Design, Service Transition, Service
Operation and Continual Service Improvement.
*Responsibilities:*
· End-to-end *Informatics Service Issue Resolution* across all service
providers, internal and external
· *Continuous Informatics Service Improvement* across all key technology
operational domains: business value, operational stability/performance,
operational cost and customer satisfaction.
· *Full Ecosystem Informatics Service Management* including function,
agreements, process and controls and ensuring ongoing appropriateness,
value and quality of Informatics Services
· *Informatics Service Stakeholder Relationship Management* – continuous
and proactive management of all service stakeholder relationships
· *Informatics Service provider full lifecycle management including: *
- Support of provider selection, engagement, implementation and
transition accountability for ongoing financial, performance, and change
management including reporting and continuous improvement
· *Informatics Service offering development* including management of
service catalog
· As a member of the DSI Informatics Services Team; work with Global IT,
DSI and DSE IT colleagues and vendors to provide *VIP Support* and customer
service to R&D users across Europe
*Qualifications:*
· Approximately *10 years* of relevant and diverse technology services
and operations, life sciences, informatics or other major industry
experience is required
· Experience managing global technology teams and operational budgets
· Experience in the structure, development, migration and management of
cloud based IT services is required
· Experience in the support of Global Research & Development systems and
users, including a working knowledge of R&D business processes is
preferred
· Experience in global business and supplier relationship management is
required
· Experience building and supporting global, enterprise grade technology
services including development and structuring of third party service
agreements is required
· Experience managing multiple vendors and service providers under a
Service Integration and Management (SIAM) model is preferred
· Experience with Service Management, BI, LMS, Document Management and
Regulatory tools, providers, services and systems is preferred
· Proven ability to work in a global and highly matrixed environment is
preferred
· Familiarity with and understanding of key industry best practices as
well as legislative, regulatory and industry artifacts/frameworks such as
the following is preferred:
- DIA, ITSM/ITIL, NIST, ISO, SANS, COBIT, CERT
- 21 CRF § 11: Electronic Records, Electronic Signatures
- 21 CFR § 312.32: IND Safety Reports.
- FDA Guidance for Clinical Investigators, Sponsors, and IRBs –
Adverse Event Reporting to IRBs – Improving Human Subject Protection
(January 2009)
- FDA Guidance for Industry and Investigators - Safety-Reporting
Requirements for INDs and BA/BE Studies (December 2012)
- Japan Ministry of Health, Labour and Welfare artifacts
*Educational Qualification:*
Bachelor’s Degree in Computer Science, Life Science, Engineering, Business
Administration or a related discipline or equivalent work experience is
required. Master’s Degree in Life Science or Engineering or Information
systems is preferred.
*Competencies:*
· Ability to enable and champion an IT service culture
· Excellent customer service and stakeholder relationship management
skills including development of formal programs, governance and metrics
· Excellent interpersonal, verbal and written communication skills
· Ability to think and act both strategically and tactically
· Ability to assess problems and research and evangelize solutions
· Delivery centric
· Ability to motivate and influence employees, internal stakeholders and
service providers
· Capable of working independently without supervision on the most
complex projects and tasks
· Ability to mentor junior members of staff
· Capable of keeping multiple high priority projects moving forward
simultaneously
· Highly technical, analytical and thorough with the ability to supervise
and support a team
· Excellent troubleshooting skills
· Ability to accurately communicate technical information to
non-technical business users
Regards!
*VINEET SHARMA*
<https://em-ui.constantcontact.com/em-ui/em/page/em-ui/email>
*Mobile (315) 514-3320 *
*I am working from home, there can be disturbance in phone line. Please
email me in that case.*
*Email **[email protected]* <[email protected]>
*Sr Recruiter | 1Point System LLC*
*Connect on Skype: **[email protected]* <[email protected]>
*Connect on LinkedIn **linkedin.com/in/vineet-sharma-11043aa4*
<https://www.linkedin.com/in/vineet-sharma-11043aa4>
*Office Fax **803-832-7973* <803-832-7973>
*115 Stone Village Drive • Suite C • Fort Mill, SC • 29708*
*An E-Verified company | An Equal Opportunity Employer*.
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