*Please send me your resume at [email protected] <[email protected]>*
*Must Have Skills: * • 12-15+ years of solid experience in J2EE/Ecommerce. • At least 2-3 years of strong Hybris Support and technical lead experience. • Should have played Ecommerce SDM role at least 2 year to 4 year. • Good analytical, trouble shooting and communication skills • Proven onsite/offshore coordination experience. • Conflict Management. • Monitor the team backlog and route the tickets to onsite/offshore engineers. • Do ticket trend analysis and come up with incident reduction plan, backlog reduction plan etc. • Escalation management, onsite/offshore interaction, peak planning etc. • Work with offshore management to deliver Weekly, Monthly and Quarterly reports. Desired Skills: • Working on Hybris related issues, incidents, alerts, tickets based on the priority. • Identify root-cause and create RCA documents. • Create change controls. • Interact and communicate with offshore, support/dev/business teams. • Create/update/close incident/defect tickets. • Monitoring application health in terms of load, throughput, performance etc., using tools like New Relic, Omniture. • Keeping an eye on feeds pertaining to item, Item price and nightly Normal Sync job. • Incidents Triage and coordination of tickets. • Coordinate with Business users ,external users & 3rd parties for fixes. • Periodically analyze recurring issue and provide recommendations or fixes. • Code Analysis and provide RCA for critical incidents. • SOP Creation. • Tools and Automation. • Support Software/Hotfix/Patch deployment. • Stakeholder Communication. • Interact with business teams to prioritize incident tickets. • Improve Monitoring Efficiency. • Business KPI–Report Creation, Analysis and Improvements. Tech Stack: • Hybris 6.X. • Java 1.7 and above (Core/Advanced). • RestFul Services. • Tomcat. • Java Messaging Services. • Oracle 9i. • SQL Developer. • Eclipse. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/android-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAC%2BR9bUPWWbQwB1xvxah95MzSvke5xfX9%2B3y4xqb0vadE9MzQA%40mail.gmail.com. For more options, visit https://groups.google.com/d/optout.
