On Mon, Feb 23, 2009 at 2:15 AM, Jon Colverson <[email protected]> wrote: > > On Feb 22, 8:27 pm, Stoyan Damov <[email protected]> wrote: >> Ask the users to reinstall. This always works - for hanging downloads, >> hanging installs, crashes on startup. >> I don't know if a re-install equals uninstall, cancel, install though >> - because if it does, you might quickly start losing money because of >> the chargeback feeds, especially if your app is less than $3, which is >> the chargeback fee. > > Have you actually had one of these chargeback fees? I've had many > canceled orders, but haven't had any fees as far as I can tell.
I haven't had. It seems that I have (mistakenly) understood that Google would take $3 more for canceled orders, which turns out to be wrong - they'd take it for charge backs (from the CC) only. > > FWIW, when I get an e-mail about a failing upgrade I'm directing the > customer to an APK of the latest version that I'm hosting myself. That > seems to be working, although I don't know if it will cause problems > with getting further upgrades through the Market later. > It probably wouldn't but then you're relying only on the customer "honest word" to not forward the app (unless you have locked it yourself, e.g. to his device only). BTW, when I get cancels, the "Buyer credit verification" usually looks like this: Buyer credit verification Covered by Payment Guarantee [?] AVS: Full CVV: Pass Account age: 0 days That is, the user opens a Google checkout account today, installs my game, plays it for 24 hours, then cancels it. The 24 hour refund period is fucking great. Cheers --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
