wow, it might be a good thing for you, the ecommerce stuff is cool, shows what your people look at, what they buy, you can have google/facebook godlike powers
On Wed, Apr 18, 2018 at 11:44 PM, Steve Jones <[email protected]> wrote: > i dont care for your ticket system > dont have to use it often, but i dont like it > powercodes ticket system has gotten pretty useful, it would be nice if > they had just that module, you could always start a wisp > > best ticket system we use is kayako, but last i ppriced it, was outside > our budget since we had depreciated its use to powercode. but it would be > perfect for you, has a knowlegbase, troubleshooter, newsfeed, etc. we still > use our old version for our contract services support and billing (its got > good project time tracking) but the database is corrupting, old knowlege > bases are disappearing. Thats just cause we havent renewed it in so long or > maintained any of it > > https://www.kayako.com/ I just looked at their website, not terrible > recurring pricing, not sure if they have a perpetual on premise solution > anymore like what we run, we have the esupport suite > > On Wed, Apr 18, 2018 at 10:39 PM, Jon Lee <[email protected]> > wrote: > >> We have OS ticket running on a Linode instace. >> >> -Jon >> >> On Wed, Apr 18, 2018, 5:38 PM Forrest Christian (List Account) < >> [email protected]> wrote: >> >>> I'm currently running an instance of OSticket. There is a bug >>> somewhere in the version I'm running which causes tickets with activity on >>> them (new or more frequently rather old ones) to not be put in a state >>> where it is obvious that there has been activity on them. Often we'll find >>> them weeks or months later, or more often , when a customer asks "any >>> updates?". >>> >>> There are a few other issues, which I'm not thrilled with. It was >>> better than the hosted version we were using, but still not perfect. >>> >>> Ticketing systems seem to be like phone systems, they're all nice when >>> they're new, but the nice wears off quickly. >>> >>> On Wed, Apr 18, 2018 at 5:25 PM, Keefe John <[email protected]> >>> wrote: >>> >>>> If you want free a lot of people also use Request Tracker and OS Ticket. >>>> >>>> Keefe >>>> >>>> On April 18, 2018 6:07:50 PM CDT, "Forrest Christian (List Account)" < >>>> [email protected]> wrote: >>>>> >>>>> Yeah, I'm sort of leaning toward Zendesk just because of all of the >>>>> integrations. >>>>> >>>>> On Wed, Apr 18, 2018 at 4:55 PM, Keefe John <[email protected]> >>>>> wrote: >>>>> >>>>>> We use Sonar but zendesk is very popular. >>>>>> >>>>>> Keefe >>>>>> >>>>>> >>>>>> On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" < >>>>>> [email protected]> wrote: >>>>>>> >>>>>>> What is everyone using for support tickets nowadays? I've about had >>>>>>> it with our system. >>>>>>> >>>>>>> -- >>>>>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>>>>> [email protected] | http://www.packetflux.com >>>>>>> <http://www.linkedin.com/in/fwchristian> >>>>>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>>>>> >>>>>>> >>>>>> -- >>>>>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>>> [email protected] | http://www.packetflux.com >>>>> <http://www.linkedin.com/in/fwchristian> >>>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>>> >>>>> >>>> -- >>>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>>> >>> >>> >>> >>> -- >>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>> [email protected] | http://www.packetflux.com >>> <http://www.linkedin.com/in/fwchristian> >>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>> >>> >
