That makes more sense. The $15/discount in perpetuity is generous but I suppose if it's just the few it keeps the customers happy.
On Thu, Dec 18, 2025 at 10:09 AM Ken Hohhof <[email protected]> wrote: > During ACP we put a $30 discount on customer invoices, filed with USAC and > got reimbursed by the feds the next month. > > > > When ACP ended, we offered to continue providing a $15 discount, but > nobody reimburses us. > > > > We absorbed half the $30 hit, the customer absorbed half. We figured it > would be tough for a low income household to find an extra $30 in their > budget, but if we took the whole hit we would almost be giving away free > service. I pulled the $15 solution out of my ass but it seemed like a > reasonable compromise. > > > > There was an exception, one customer had taken advantage of the rule that > we couldn’t disconnect ACP customers for nonpayment, and had paid us > nothing, even though he wasn’t on the lowest speed plan. Once ACP ended, > we disconnected him and recommended he look into the Verizon Forward > program for low income households. This person had also been in the news > for defrauding one of his truck repair customers, and had a sizable PPP > loan forgiven despite having no employees other than himself, so don’t shed > any tears. > > > > *From:* AF <[email protected]> *On Behalf Of *Josh Luthman > *Sent:* Thursday, December 18, 2025 7:31 AM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] ACP gone for how long? > > > > What do you mean by you "absorbed" it? > > > > On Wed, Dec 17, 2025 at 5:46 PM Ken Hohhof <[email protected]> wrote: > > We did, but Congress ended funding for ACP early 2024. The only subsidy > program left is Lifeline which is less than $10/mo and the provider has to > be designated as an ETC. > > > > *From:* AF <[email protected]> *On Behalf Of *Josh Luthman > *Sent:* Wednesday, December 17, 2025 4:35 PM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] ACP gone for how long? > > > > Why wouldn't you do the ACP paperwork to get reimbursed the $30 discount? > That's crazy. > > > > On Wed, Dec 17, 2025 at 5:06 PM Ken Hohhof <[email protected]> wrote: > > Does it seem like ACP has only been gone 1.5 years? Usually things > happened a lot longer ago than I think, but it seems like ACP went away at > least 3 years ago. > > > > At the time, we absorbed half of the $30 subsidy that was going away, > giving our ACP customers a $15/mo discount going forward. Apparently some > of them think the government is still giving us money, or that $25/mo is > expensive for Internet, or both. > > > > But they’re willing to pay up to $400 for a pirate TV box. I’m told > that’s probably because they’re comparing that to thousands for sports > streaming packages. > > > > https://www.fcc.gov/sites/default/files/ACP-FAQs-Post-ACP-Ending.pdf > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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