Dear List,
I have (HP Jet All In One F4185 model). I have been facing problem with my
scanner since past one month. Whenever, I try to scan, I get error message
which I have pasted bellow. I took guidance from HP call centre. They gave me
to download some drivers to solve the problem. But, all invaine. Finally they
sent hardware engineer to check the unit. After checking he put a report to be
replace the entire unit. However, printer and copier were working with no
problem.
Now I have received new one in replacement. Somehow, same problem coming
with scanner. In the meanwhile, I have got my OS (Win XPservice pack 2)
reformatted. Can anyone guide me to overcome this burning problem? Or, what
would be the cause at least?
Thanks in advance. The error message is:
hpqscnvw
hpqscnvw has encountered a problem and needs to
close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will treat
this report as confidential and anonymous.
To see what data this error report contains, click here.
Send Error Report Don't Send
Error
Unable to communicate with HP scanning software. Please verify that it has
been installed and is working properly. Ifgraphic 683 this problem persists,
please shut down your application and try again.
OK
Their guidance is simply check the USB cable, check USB ports working in
order.
Best regards.
Suresh Kulkarni.
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