Hellow all, hope you are doing well.
I wanted to share a recent thought piece I’ve written on digital accessibility in banking, specifically from the perspective of visually impaired customers navigating financial apps. The post explores a simple but important tension: while digital systems may be fully functional, they can still fail to deliver certainty and confidence to all users. It reflects on how visual design cues — confirmations, hierarchy, alerts — do not always translate effectively across assistive technologies, and how this impacts trust, independence, and long-term digital adoption. The core idea is that accessibility is not merely a compliance requirement. It is an extension of trust architecture in digital banking. I would value your perspective on the themes discussed, particularly around design intent, customer confidence, and inclusive digital execution. Sharing the post below for your reference: https://www.linkedin.com/posts/yogesh-chhabra-6bba1b74_digitalbanking-digitalaccessibility-customerexperience-activity-7431252343167365121-0_pA?utm_source=share&utm_medium=member_android&rcm=ACoAAA_QFy8ByeWNNn7c9BMnvDsPNP75IJc_fP4 Warm regards, Yogesh Chhabra -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CACX9WBwpY0hweNwuvmOeRnG1Hay6kaz85XO09zymBHoq3q74mA%40mail.gmail.com.
