Thank you Saurav for your update. Did you see the petition? Who is this person 
who claimed it’s accessibility? Do we know him to be a part of our community of 
Access Indians? I also left a comment on all 3 posts on medium under the screen 
name Mister Kayne. I think more of us need to express our dissatisfaction about 
the applications accessibility on their posts so that other readers get to know 
what is happening at Ground 0


Please comment and make some noise so that we are heard and not just some 
marketing ploy!

 

From: [email protected] <[email protected]> On Behalf 
Of Saurav Hegde
Sent: Tuesday, September 23, 2025 1:47 PM
To: [email protected]
Subject: Re: [AI] !Let's Verify Swiggy's Accessibility Claims Together

 

Hi,

Obviously no, that is why they got sued by the MA team in Delhi HC and I took 
them to the Chief Commissioner.

It will take time to make them budge.

They are not compliant with relevant standards.

 

Warm regards,

Saurav

 

 

On Tue, Sep 23, 2025 at 1:35 PM Mujtaba Merchant <[email protected] 
<mailto:[email protected]> > wrote:

Dear Community,

 

I wanted to bring to your attention a recent blog post series by Swiggy on 
Medium, specifically the third part, where they discuss their efforts to make 
their app accessible. However, given my personal experience and the experiences 
of many others, I'm skeptical about the accuracy of these claims.

Link to first part of the blog on medium here: 
https://bytes.swiggy.com/designing-the-swiggy-app-to-be-truly-accessible-episode-1-35ef43e5d4e4

 

What's even more surprising is the update on the petition 
<https://www.change.org/p/swiggy-make-swiggy-accessible-with-screen-readers-in-android-for-visually-challenged-people/u/29614170>
 , which suggests that the app is now accessible for screen reader users on 
Android. As someone who has faced challenges with the app's accessibility, I 
find it hard to believe that such significant progress has been made without 
our knowledge or involvement.

 

I'd like to request the community's help in verifying these claims. Have you 
tried using the Swiggy app with a screen reader recently? Have you encountered 
any issues or improvements? Let's work together to provide feedback and ensure 
that Swiggy's claims are validated by real-user experiences.

 

Your input and experiences will be invaluable in determining the next steps. 
Let's make our voices heard and push for true accessibility in the Swiggy app.

 

**NOTE: Please leave your comments and thoughts on the blog post on medium so 
that our voice is heard, even if you do not reply to this mail with your 
findings it is important that their team gets the real picture from ground 0.

 

P.S. I am an IOS user of the application, don’t see or find any improvements 
with accessibility on the application.

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