Dear Saurav,
Thank you for your email. I did test the Insta service on Swiggy again, and unfortunately, the experience remains the same. The issues I previously demonstrated in the video still persist, including the inability to search, add items to the cart, view cart, and checkout. It's still a frustrating experience. I went ahead and created a demonstration video again, which I've uploaded to my YouTube channel. I'm not sure who will compensate me for my efforts, but I hope that this will contribute to making the service more accessible. Watch the video here: Swiggy Insta Service Accessibility Issues on iOS - A Frustrating Experience <https://youtube.com/shorts/-k8xkf-rGCM?feature=share> I have also selected the older video as a related video to this one, not sure how that will help but I think it should be the next video that will play or will show up as a suggested video to watch next. Please let me know if there's anything else I can do to support the case. P.S. I have copied our Google Group to help encourage more community participation in such efforts. From: Saurav Hegde <[email protected]> Sent: Thursday, September 4, 2025 7:52 PM To: Mujtaba Merchant <[email protected]> Subject: Re: Feedback for Swiggy on IOS and android Hi, The hearing is on 11th. If possible, please could you do a sample testing and confirm it? Warm regards, Saurav Student at Brihan Maharashtra College of Commerce, Pune On Thu, Sep 4, 2025 at 5:10 PM Mujtaba Merchant <[email protected] <mailto:[email protected]> > wrote: The video demonstrated was captured sometime back and it only demonstrates the Insta service of the application, not the entire application. I have not used it recently. Sincerely, Mujtaba Merchant Bangalore | INDIA Sent from iPhone ® On 4 Sep 2025, at 4:54 PM, Saurav Hegde <[email protected] <mailto:[email protected]> > wrote: Hi, No worries, I can completely understand. Just confirm one thing, are all the issues demonstrated in that video of yours still there as it is or have there been any improvements? Regards, Saurav Student at Brihan Maharashtra College of Commerce, Pune On Wed, Sep 3, 2025 at 11:50 PM Mujtaba Merchant <[email protected] <mailto:[email protected]> > wrote: Dear <mailto:[email protected]> @Saurav Hegde, Thank you for the personal mention, can’t ruin another weekend chasing the sun but I do not want to leave you disappointed. There is a lot of documentation involved in reporting and capturing all accessibility barriers with the application. It requires a lot of patience and mindfulness, neither of which I have since I have aged younger by the years. Hoping you will forgive me for my attitude and discourse, I said hoping and don’t expect you to 😊 Having all the disclaimers out of the way, here is what I can offer as of now. Subject: Accessibility Feedback on Swiggy Application for iOS with Voiceover I am writing to provide feedback on the accessibility of the Swiggy application on iOS devices with Voiceover, an assistive technology used by blind and visually impaired individuals. While I appreciate the convenience and services offered by Swiggy, I am disappointed to report that the application has significant accessibility barriers, making it extremely challenging for users like me to navigate and utilize its features. Key Accessibility Issues: - Inconsistent layout and unlabeled buttons: The application's layout is inconsistent, and many buttons lack proper labels, making it difficult for Voiceover users to understand and interact with the interface. - Search functionality issues: When searching for food items, Voiceover does not read or report the letters being typed, and the voice search option is also broken. - Adding items to cart and customizations: Adding items to the cart is not straightforward, and customizations are impossible to choose, making it difficult to complete orders. - Cart management and checkout: Managing cart items, choosing delivery addresses, and payment methods are extremely challenging, and the checkout process is unclear. - Favorite restaurants and address management: Adding restaurants to favorites is not accessible, and managing addresses is an impossible task. Impact on User Experience: These accessibility issues lead to frustration and exclusion, making it impossible for users like me to utilize the application's services independently. I have had to rely on others to place orders or dine out with friends and family, missing out on the benefits of the application. Recommendations: I strongly recommend that Swiggy invest in making its application accessible to users of assistive technologies like screen readers. This would not only enhance the user experience but also: - Tap into the untapped market of consumers with disabilities - Comply with the Rights of Persons with Disabilities (RPWD) Act 2016 - Improve overall user satisfaction and loyalty Supporting Evidence: I have recorded a video demonstrating the accessibility issues with the Insta application, which I am sharing and can be viewed here: Movie Night Ruined: Swiggy App's Inaccessibility Leaves Me Hungry <https://www.youtube.com/watch?v=F7RawaawIFM&list=PL8vG-Fmt9t_lLgPAxlA8qaKVksgc9b3y6&index=12> This will provide a firsthand understanding of the challenges faced by users like me. I hope that Swiggy will take my feedback seriously and prioritize accessibility in its application development. I look forward to a more inclusive and accessible experience in the future. From: Saurav Hegde <[email protected] <mailto:[email protected]> > Sent: Wednesday, September 3, 2025 6:56 PM To: [email protected] <mailto:[email protected]> ; Mujtaba Merchant <[email protected] <mailto:[email protected]> > Subject: Feedback for Swiggy on IOS and android Hi to the group, I will be attending a hearing with CCPD against Swiggy on the 11th. I request all android and IOS users to reply to this mail with all issues you are facing while using the app so that we can build a strong case. @Mujtaba Merchant <mailto:[email protected]> sir had made a video about it and sir your input would be very helpful. Warm regards, Saurav Hegde Student at Brihan Maharashtra College of Commerce, Pune -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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