SUMMARY
Experienced corporate trainer and coach with extensive computer fluency and exceptional presentational skills. Instructed highly diverse populations, including numerous one-on-one training encounters with executives and NBC News on-screen personalities and vice presidents. Known for rapport and patience with students, and is an accomplished writer.

EMPLOYMENT EXPERIENCE

Catapult, IBM subsidiary, New York, NY	1997 - 2000
Computer Trainer 
Performed training and support for a range of software applications at many corporate sites, including law and financial services firms. 

Accomplishments
•	Conducted one-on-one training sessions with numerous executive-level staff. 
•	Helped implement NBC Avstar software rollout in New York, Washington, D.C., London, and Burbank. Was sole instructor for London phase.
•	Chief compiler of courseware manual for KPMG LLP, 1997, receiving bonus for efforts.
•	Named Instructor of the Quarter, Fall 1999.

E.S. Sutton, New York, NY	1994 - 1997
Software Support Specialist
Performed training/support for staff of 100, spreadsheet programming, hardware installation and troubleshooting.

Accomplishments
•	Devised forms for ease of data entry. 
•	Established reputation for reliability and effectiveness.
•	Worked with management on special assignments.

Bienenfeld and Associates, New York, NY	1988 - 1994
Computer Analyst 
Devised complex spreadsheets, rendered staff computer support, and composed and edited business correspondence.

Accomplishments
•	Constructed spreadsheet templates to track billing.
•	Helped ghostwrite published architecture essay for firm partner.
•	Recommended software purchases.

EDUCATION

Ph.D. in Sociology, State University of New York at Stony Brook.
M.A. in Sociology, State University of New York at Stony Brook.
B.A. in Sociology, Queens College, Flushing, NY.

SOFTWARE

·	Word 
·	Excel
·	PowerPoint
·	Access (have taught all of the above through the advanced level)
·	Outlook
·	PC Docs
·	Lotus Notes E-Mail and Calendaring components, Releases 4.6 and 5.0
·	Avstar Newswriting application
·	Front Page

COLLEGE TEACHING EXPERIENCE

Instructed at these institutions:

•	Queens College
•	St. John’s University
•	SUNY Albany
•	Manhattan College
•	Touro College
•	Stern College